Return & Warranty Policy

Return & Warranty Policy

At The Computer Zone, we supply genuine, brand-new hardware components, laptops, and accessories. Because of the nature of electronic hardware, once an item is opened, unsealed, or used, it cannot be resold as brand new.

Therefore, we maintain a strict No Returns / No Refunds policy for change-of-mind purchases. However, your purchase is fully secured by our comprehensive warranty coverage.

1. Strict No-Return Policy

 All Sales Are Final: We do not accept returns, exchanges, or refunds if you change your mind, misjudge compatibility, or no longer require the product after purchase.

 Hardware Integrity: To guarantee that every customer receives 100% factory-new hardware, we cannot accept returns on components (such as CPUs, GPUs, RAM, Motherboards, Storage Drives) or laptops once the original manufacturer seals have been broken.

2. What to Do If a Product Arrives Damaged (DOA)

 If a product is physically damaged out of the box or fails to power on immediately upon delivery (Dead On Arrival), you must notify us within 24 hours of receiving it.

 Once our technical team verifies the immediate out-of-box defect, we will issue a direct, identical replacement.

3. Warranty Policy & Support

While we do not accept returns, your investment is completely protected. All eligible items come with a formal dealer or official manufacturer warranty.

 Warranty Coverage: If your hardware components or laptop experience a technical or manufacturing defect during the warranty period, we will repair or replace the item free of charge in accordance with the manufacturer's terms.

 Voiding Warranty: Please note that the warranty does not cover issues caused by physical damage, liquid spills, electrical surges, burnt circuits, or unauthorized hardware modifications/tampering.

4. How to Claim Warranty

If your product develops a technical fault within its warranty period:

1. Visit Us: Bring the faulty item along with your Original Purchase Invoice/Receipt and the product packaging to our store at No 39/3, Galle Road, Bambalapitiya.

2. Contact Support: If you are outside Colombo, please contact us via WhatsApp or email before sending the item to us via courier.

For any warranty inquiries or technical support, feel free to reach out:

Email: tcomputerzone@gmail.com

Phone/WhatsApp: +94 77 849 5831

Address: No 39/3, Galle Road, Bambalapitiya.